Citizens Announces New Leadership to Drive Growth

Author

Slice of Finance Team
20 Nov

Key Highlights:

  • Raman Muralidharan appointed as Head of Mortgage to lead all aspects of mortgage originations and servicing.

  • Adam Boyd promoted to Head of Lending, driving innovation in consumer lending and credit strategy.

  • Nuno Dos Santos named Head of Retail Banking, overseeing 5,000+ colleagues and 1,000 branch locations.

Source: Business Wire

Notable Quote:

❝

“The appointment of three highly experienced senior executives underscores our commitment to deliver a superior customer experience and cultivate deeper relationships across mortgage, lending and retail banking. Raman, Adam and Nuno’s deep expertise and impressive track records will accelerate our progress and position the bank for continued success through customer-centric innovation to meet evolving banking and financial needs.”

Brendan Coughlin, Vice Chair and Head of Consumer Banking at Citizens

Our Take:

Citizens Financial Group's strategic appointments highlight a clear emphasis on leadership with proven expertise in customer-centric transformation. By integrating seasoned professionals like Raman Muralidharan, Adam Boyd, and Nuno Dos Santos into key roles, Citizens is not only addressing the evolving financial landscape but also enhancing its capacity to deliver tailored solutions and maintain competitive growth. This move signifies the bank's robust commitment to fostering deeper customer relationships and leveraging innovation for sustained success in the financial sector.