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- Kimberly Dee Joins Eastern Bank as Executive VP, Consumer Banking Director
Kimberly Dee Joins Eastern Bank as Executive VP, Consumer Banking Director
Slice of Finance Team
06 Nov
Key Highlights:
Kimberly Dee appointed as Executive VP, Consumer Banking Director at Eastern Bank.
Brings 20+ years of experience in retail, customer transformation, and business banking from Citizens Bank.
Direct responsibility for Eastern's retail, consumer lending, and mortgage divisions.
Aims to advance customer experience with personalized solutions across banking and wealth management.
Will serve on Eastern Bank’s Management Committee.
Source: Business Wire
Notable Quotes:
“Delivering a truly differentiated, personalized customer experience... is central to Eastern’s focus as Greater Boston’s leading local bank.”
“Central to Eastern Bank’s mission is an enduring commitment to helping customers throughout all of their life journeys... I’m excited to join the team.”
“The exceptional attention and care all of us at Eastern collectively provide to our customers is centered on outstanding human and innovative digital interactions.”
Our Take:
Eastern Bank’s appointment of Kimberly Dee is a strategic move that aligns with its commitment to customer-focused banking and community engagement. Dee’s extensive experience, especially in retail and customer transformation at Citizens Bank, is set to strengthen Eastern Bank’s leadership in Greater Boston’s banking landscape. Her background in digital innovation and customer interaction models will likely drive enhancements in personalized banking services, resonating with Eastern’s mission to offer exceptional, community-focused support. As Eastern continues to blend human interaction with digital advancements, Dee’s leadership will be pivotal in fostering both growth and customer loyalty.