Streamlining Langley’s Digital Deposit Account Solution

Author

Slice of Finance Team
06 Aug

Key Highlights:

  • 37% increase in new digital deposit account openings.

  • 25 percentage point drop in contact center intervention for approved applications.

  • 10x better experience for Langley's servicing teams during training and implementation.

  • Enhanced member NPS scores due to improved digital account opening experience.

Source (Business Wire)

Notable Quote:

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“We now have strong front-end experience and all the back-end systems in place to capitalize on our growth efforts. Implementing Blend's Deposit Account solution was crucial in ensuring a seamless, efficient process for new members, laying a solid foundation for our upcoming marketing initiatives.”

Fred Hagerman, Chief Operations Officer at Langley

Our Take:

The successful implementation of Blend's Deposit Accounts solution at Langley Federal Credit Union highlights the substantial benefits of adopting advanced digital banking technologies. The impressive 37% increase in new digital account openings and the significant reduction in manual intervention underscore the efficiency and user-friendly nature of Blend's platform. Langley's experience serves as a compelling case study for other financial institutions aiming to enhance their digital transformation strategies. As Blend continues to innovate and expand its offerings, we can expect to see further advancements in the seamless integration of digital solutions within the banking sector.